American Airlines CEO Robert Isom has announced measures to address allegations of racial discrimination after three Black passengers claimed they were unfairly removed from a flight. In a letter to employees obtained by CBS News, Isom expressed deep disappointment over the incident, where the passengers were allegedly singled out for “offensive body odor” on a Phoenix to New York flight. The passengers, who were not traveling together, were eventually reboarded after it was determined no other flights had space. The incident has prompted the airline to place involved employees on leave pending an investigation.
The incident has led to a lawsuit against American Airlines, with plaintiffs asserting that race was a factor in their removal from the flight. One of the passengers, Emmanuel Jean Joseph, recounted the discomfort of being blamed for the delay by other passengers, while Xavier Veal, another plaintiff, captured video footage of a gate agent suggesting race played a role in the decision. This event follows a pattern of similar allegations, leading the NAACP to consider reinstating a previous travel advisory against the airline. In response, American Airlines has pledged immediate actions, including forming an advisory group to enhance oversight and reporting mechanisms to prevent such occurrences.
Isom’s letter highlights the airline’s commitment to creating a more inclusive experience for Black customers. This includes working closely with the NAACP and other civil rights organizations to rebuild trust, improve employee training, and implement a long-term diversity plan. NAACP President Derrick Johnson acknowledged the airline’s swift response, expressing hope that it sets a precedent for other corporations facing similar challenges. The new advisory group will focus on accountability and inclusivity, ensuring that discrimination and bias are promptly and transparently addressed.
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